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Shipping information

The shipping prices are net prices, i.e. plus VAT.

Parcel shipping:

We charge a fixed price for shipping as a parcel (with DHL or TNT/Fedex) as follows:

Country Price: Delivery time:***
Fixed Price
Germany 5,00 € (Free shipping for orders over 129€) 1-3 workdays
Group 1: Shipping by weight (kg)
Austria
Belgium
Netherlands
up to 25 kg 14,95 € 2-4 workdays
up to 50 kg 19,95 €
up to 75 kg 25,95 €
up to 100 kg 29,95 €
Group 2: Shipping by weight (kg)
France
Italy
Luxembourg
Sweden
Spain
up to 25 kg 15,95 € 3-5 workdays
up to 50 kg 24,95 €
up to 75 kg 34,95 €
up to 100 kg 44,95 €
Group 3: Shipping by weight (kg)
Switzerland
Norway
Great Britain
Liechtenstein
Malta
Cyprus
up to 25 kg 24,95 €* 4-6 workdays
up to 50 kg 49,89 €*
up to 75 kg 74,85 €*
up to 100 kg 99,99 €*
Group 4: Shipping by weight (kg)
Hungary
Finland
Ireland
Greece
Croatia
Bulgaria
Denmark
Estonia
Latvia
Lithuania
Poland
Portugal
Romania
Slowakia
Slovenia
Czech Republic
up to 20 kg 15,95 € 3-5 workdays
up to 40 kg 24,95 €
up to 60 kg 39,95 €
up to 80 kg 54,95 €
up to 100 kg 69,99 €
up to 120 kg 84,99 €

* The shipping costs to non-EU countries (Switzerland, Great Britain, Norway & Liechtenstein) are exclusive of import VAT & customs clearance. You will receive an invoice from the transport service provider afterwards.

*** After payment received

Delivery times

As far as in the respective offer no other period is indicated, the supply of the commodity takes place in the inland (Germany) within 1-3 days, with foreign supplies within 3-5 days after conclusion of a contract (with agreed upon pre-payment after the time of your payment instruction). Please note that there is no delivery on Sundays and public holidays. If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made other agreements with you. In this case, the delivery time is determined by the article with the longest delivery time that you have ordered.

Freight forwarding abroad:

We charge a fixed rate for shipping products that are not suitable for parcel delivery (massage tables & figures):

Country: Price: Delivery time:***
Germany 149,00 € 6-9 workdays
Austria 199,00 € 7-14 workdays
Belgium 199,00 € 7-14 workdays
France 359,00 €** 7-14 workdays
Italy 359,00 €** 7-14 workdays
Luxembourg 199,00 € 7-14 workdays
Netherlands 199,00 € 7-14 workdays
Switzerland 499,00 €* (excl. import duties & import taxes) 10-17 workdays
Spain 449,00 €** 7-14 workdays

* The shipping costs to non-EU countries (Switzerland, Great Britain, Norway & Liechtenstein) are exclusive of import VAT & customs clearance. You will receive an invoice from the transport service provider afterwards.

** To avoid misunderstandings, please contact us by email before ordering. Delivery to Italy, France or Spain may incur additional costs because transport costs depend on distance.

*** After payment received

Forwarding shipment to the kerbside on a one-way pallet or one-man delivery without pallet. No tracking possible. Before arrival, the forwarding agent or Thai Five GmbH will contact you by phone or email and inform you of an expected delivery date with a time window. They will also be informed whether the goods will be transported on a pallet or without a pallet. If the goods are transported on a one-way pallet, the forwarding agent will place the pallet in front of your door. From here on, you are responsible for the goods. Check the goods for external damage. In the case of one-man delivery, your assistance is required to transport the goods from the vehicle to the desired premises. It is essential that you plan for personnel to actively support the driver.

In the case of self-collection, we will inform you by e-mail about the provision of the goods and the collection options. In this case, no shipping costs will be charged.

The shipping costs can only be calculated once the item is in the basket.